Shipping policy
At Calloway & Grey, we aim to provide a smooth and transparent ordering and delivery experience. This Shipping Policy explains how orders are processed, shipped and delivered to customers in the United States.
Order Processing & Dispatch
All orders are processed within 1 – 5 business days (Monday–Friday, excluding U.S. public holidays).
Most orders are processed within 1 business day. Orders placed on weekends or public holidays will be processed on the next business day.
Once processed, your order will be dispatched from one of our international fulfillment centers.
Estimated Delivery Time
After dispatch, estimated delivery time is 7 – 12 business days to U.S. addresses.
Please note that delivery times are estimates only and may vary due to:
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international shipping logistics
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customs clearance procedures
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carrier delays
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high seasonal demand
We do not guarantee exact delivery dates.
Order Placement
Placing an order with Calloway & Grey is simple:
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Select your desired product on the product page
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Click “Add to Cart”
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Verify product variant, size, and color
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Proceed to checkout and enter your shipping details
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Confirm your order and complete payment
All transactions are processed through SSL-secured payment gateways.
Accepted Payment Methods
We accept the following payment methods:
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American Express (AMEX)
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Visa
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Mastercard
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Maestro
Shipping Costs
We offer free standard shipping on all orders shipped to the United States.
There are no minimum order requirements and no additional shipping fees charged by us.
International Shipping & Import Duties (Important)
Orders may be shipped from international fulfillment locations.
By placing an order, you acknowledge and agree that:
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you may be acting as the importer of record
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you are responsible for any customs duties, import taxes, or clearance fees that may apply
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customs processing may affect delivery times
Calloway & Grey is not responsible for delays caused by customs authorities.
Shipment Processing & Fulfillment Method
To maintain competitive pricing, we may consolidate shipments and dispatch orders once they reach operational shipping thresholds with our logistics partners.
This may occasionally extend dispatch time within the stated processing window.
Delays & High Demand Notice
Due to high order volumes, seasonal demand, or external carrier issues, shipping times may occasionally be delayed.
We appreciate your patience and understanding.
Urgent Shipping Requests
If you require priority handling, please contact our support team as soon as possible at:
While we cannot guarantee expedited shipping, we will make reasonable efforts to assist.
Incorrect Address Disclaimer
It is the customer’s responsibility to ensure that all shipping details are accurate at checkout.
Calloway & Grey is not responsible for:
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incorrect or incomplete addresses
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failed delivery attempts
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packages returned due to incorrect information
Reshipment may incur additional charges.
Lost or Delayed Packages
If your order has not arrived within 20 business days from dispatch, please contact us at:
We will investigate the shipment with the carrier and provide a resolution.
Contact
For any shipping-related questions, please contact our support team: